FAQ
Orders & Shipping
Do you ship internationally?
Yes. Revoray ships worldwide and offers free shipping on eligible orders. Delivery times may vary depending on your location.
How long does shipping take?
Delivery times vary depending on your location.
For most destinations, orders typically arrive within 7–10 business days after shipment.
For country-specific delivery estimates and additional shipping information, please visit our Shipping Policy page.
When will my order ship?
Most orders are processed and shipped within 24–48 hours. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.Want to know more? Visit our shipping policy.
How can I track my order?
As soon as your order ships, you will receive a tracking number via email so you can monitor its delivery status. Alternatively, you can access our order tracking page using your personal information.
Can I make changes to my order?
Because we process orders quickly, changes or cancellations may not be possible once an order has been placed. If you need assistance, please contact our support team as soon as possible.
Do you ship to my country?
Yes. We ship to most countries across:
- Europe
- North America
- Southeast Asia
- Australia & New Zealand
- Many other international destinations
Shipping availability may vary for certain remote areas.
To see the latest list of supported countries, shipping costs, and delivery information, please visit our Shipping Policy page.
Payment & Checkout
Where do I enter my discount code?
Discount codes can be applied in your cart before checkout. On desktop, the discount field appears below the "Proceed to Checkout" button. On mobile devices, expand the cart summary section to enter your code before continuing to checkout.
Why is my payment being declined?
We recommend checking out using the latest version of Chrome or Safari. If your payment is declined, please verify your card details and contact your bank to ensure the transaction is not being blocked for security reasons.
Why am I receiving an address error?
Please double-check that your address and postal code are entered correctly and avoid using special characters. Please note that we do not ship to P.O. Boxes.
Products & Performance
What makes Revoray sunglasses different?
Revoray eyewear is designed for active lifestyles, combining lightweight comfort, secure fit, high-performance lenses, and modern styling. Our products are trusted by cyclists, runners, outdoor enthusiasts, and everyday users worldwide.
Which sports are Revoray sunglasses designed for?
Our sports sunglasses are primarily designed for cycling, but they're also an excellent choice for running, hiking, fishing, and other outdoor activities.
Whether you're riding on the road, exploring gravel trails, or enjoying weekend adventures, Revoray sunglasses provide reliable protection, comfort, and clear vision.
Which lens type is best for different activities?
Different lens technologies are designed for different conditions:
Photochromic lenses
Automatically adjust to changing light conditions, making them ideal for cycling, running, and outdoor activities where weather and lighting frequently change.
Polarized lenses
Reduce glare reflected from water, roads, and other reflective surfaces, making them an excellent choice for fishing, boating, and everyday driving.
Color-Enhancing / High-Contrast lenses
Improve contrast and make details easier to see, making them a great option for sports such as golf, baseball, tennis, pickleball, and other fast-paced ball sports.
Can I order prescription lenses?
At this time, we do not offer prescription lenses.
However, many of our sports sunglasses are compatible with a prescription insert. Models such as Y1, Y2, and Prome are designed to work with an inner prescription frame, allowing you to enjoy sports while wearing your corrective lenses.
To explore compatible models, please visit our Prescription Insert Sports Sunglasses collection.
For winter sports, selected ski goggles feature an OTG (Over-The-Glasses) design. These goggles have a wider frame and foam cutouts on both sides, making them comfortable to wear over most prescription glasses.
Are Revoray sunglasses suitable for cycling?
Yes. Revoray sunglasses are designed to provide stability, comfort, and clear vision for both road cycling and mountain biking.
Do Revoray sunglasses slip during exercise?
Our frames are designed with a secure, performance-focused fit to help minimize movement during cycling, running, and other outdoor activities.
Are the lenses polarized?
Not all Revoray lenses are polarized; if you are specifically looking for polarized lenses, please visit our polarized sunglasses section.
Can I replace the lenses?
Yes, many of our products support interchangeable lenses (Revoray interchangeable lenses), and every purchase includes a complimentary clear lens designed for night-time use.
Which sunglasses do you recommend for women?
You can browse our Sports Sunglasses for Women collection for styles specifically selected for female athletes.
If you have a smaller face, we recommend our Y7 and Renano models, which provide a secure, comfortable fit without feeling oversized.
Which sunglasses fit large or small faces?
Choosing the right fit is important for both comfort and performance.
Recommended for larger faces:
Recommended for smaller faces:
If you're unsure which size is right for you, contact our support team and we'll help you choose the best option.
How do I care for my Revoray eyewear?
Clean lenses using a microfiber cloth and store your eyewear in its protective case when not in use. Avoid harsh chemicals or abrasive materials that may damage the lenses.
Do you have any physical stores?
Currently, Revoray is an online-only brand.
This allows us to offer premium sports eyewear at more competitive prices by selling directly to our customers.
Warranty & Returns
What if my product has a manufacturing defect?
We stand behind the quality of our products. If you believe your eyewear has a manufacturing defect, please contact us with your order information and photos of the issue. Our team will review your claim and assist with an appropriate solution.
What is your return policy?
If you are not completely satisfied with your purchase, please refer to our Return Policy page for eligibility requirements and return instructions.
Account & Privacy
How does Revoray handle my personal information?
Your privacy is important to us. Revoray does not sell or rent personal information to third parties. Information collected is used only to provide our services, process orders, and improve customer experience. Please review our Privacy Policy for complete details.
How can I contact customer support?
You can communicate with our customer service team via the online chat feature at the bottom right of the website, email us at revoray@revoray.com, or get in touch by submitting a form on the "Contact Us" page.